Are you a customer service champion with previous retail sales experience? If so, an opportunity as a Retail Service and Sales Associate supporting UPMC Health Plan's new retail location in the Berkshire Mall in Wyomissing, PA is the perfect position for you!
The Retail Service and Sales Associate functions as the point of contact at theUPMC Health PlanReading, PAretail location. This position will work varying locations, days, and shifts including evenings, weekends and holidays. The Retail Service and Sales Associate will create a positive experience for all customers of a UPMC Health Plan retail location.
This position will gather appropriate information from each customer, handle basic inquiries, and provide comprehensive service to all prospective and current members. This comprehensive service may include: answering questions about health care laws and reform, providing information about a full range of products and services for individuals seeking coverage for themselves or their family, employers, producers, providers, and Medicare members trying to get the most out of their health coverage, and providing customer service for current members of the plan.
The Retail Service and Sales Associate is required to secure and maintain a PA Health and Disability Insurance license.Responsibilities:Adhere to dress code policy.Attend meetings and training sessions as necessary.Be a Member Advocate to all members to achieve first call resolution and member satisfaction.Coordinate application and enrollment processes, both paper and electronic.Ensure that every interaction a visitor has is a positive one and implement any service recovery tool necessary to recover from those that aren't.Greet all visitors with a proper salutation and a positive attitude.Maintain confidentiality of all visitors and internal UPMC operational information.Maintain retail location (i.e. dusting, cleaning, rubbish removal) to ensure a safe and aesthetic environment.Maintain strong communication with retail location Manager to ensure they are updated on any outstanding issues or to communicate any concerns or needs.Manage inventory of retail location's marketing materials.Participate in projects as assigned by Manager.Serve as the liaison between UPMC Health Plan and the customer for administrative and operational issues.Understand all UPMC Health Plan products, policies, and procedures.QualificationsHigh school graduate or equivalent required, associate's or bachelor's degree preferred Minimum of 2 years of experience in retail sales, healthcare customer service, or sales account management required; healthcare strongly preferred Insurance sales license preferred Highly engaging and possesses interactive skills to service customers Excellent written, verbal, and face to face communication skills; including nonverbal communication skills (eye contact, rate of speech, speech tones) Ability to use critical thinking skills. Ability to anticipate and act in the best interest of customers. Ability to present information and ideas to others in an articulate and effective manner. Ability to reason through problems, review alternate solutions, and reach sound conclusions. Ability to work harmoniously with others. Ability to learn new skills, concepts and processes. Proactively support multiple retail locations and community events regardless of travel time or scheduled time. Demonstrate the ability to work independently in a trustworthy manner. Ability to review, investigate, and respond to customer inquiries and complaints. Computer skills with proficiency in Microsoft Office including: Word and Excel.
Licensure, Certifications, and Clearances:
PA Health and AccidentInsurance SalesLicense required within 60 days of hire.A valid driver's License is requiredUPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities
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