Overall Job Summary This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. Job Duties (Essential Functions) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: Maintain regular and predictable attendance. Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. Take the initiative to support selling initiatives (GURA): Greet the Customer Uncover the Customers' needs Recommend products Ask for the Sale This position is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: Execute assigned basic, promotional, and seasonal merchandising activities. Perform Opening/Closing procedures. Transport and make deposits to bank. Assess store conditions and assign duties. Organize and prioritize workflow through the use of the daily planner. Recovery of merchandise. Participate in mandatory freight process. Perform regular and promotional price change activities. Resolve customer complaints/issues and ensure the customer has a positive experience. Adhere to loss prevention standards and respond to any alarm calls as needed. Communicate with Team Members on job functions, responsibilities and financial goals. Operate cash register/computer supervising cash handling procedures. Assist Team Members on appropriate application of policies and procedures. Operate Forklift and Baler Complete all documentation associated with any of the above job duties May be required to perform other duties as assigned. Qualifications Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. Education: High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately. Professional Certifications: None. Other knowledge, skills or abilities: Basic computer skills. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Ability to perform and execute principle responsibilities of Team Members. Working Conditions Working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) Lighting and temperature are adequate. Ability to work outdoors in adverse weather conditions. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours. Promote a safe and productive work environment for all Team Members, customers, and vendors, as well as train Team Members on the appropriate application of policies and procedures. Physical and Mental Requirements (Essential Functions) This position is non-sedentary. It is essential that you have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safety; to operate all equipment related to their job duties effective, safely, properly, and accurately; and to provide the highest level of customer service. You must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodations): Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack) Ability to occasionally lift or reach merchandise overhead. Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. Ability to move throughout the store for an entire shift. Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. Ability to operate and use all equipment necessary to run a store (e.g. dolly, hand truck, forklift, baler, computer, cash register). (Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to process information / merchandise through the point-of-sale system. Ability to successfully complete training and certification to dispense propane, and to dispense propane. Ability to successfully complete all required training. Ability to travel as required in support of district needs. Ability to drive or operate a vehicle for business needs. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.Job Purpose:Under direct supervision, this position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service, promoting a safe and productive work environment for Team Members, Customers, and Vendors, and coaching Team Members on appropriate application of policies and procedures. Primary Responsibilities: Promote mission and values of the Company by setting the right example to Team Members through proactive demonstration of guiding principles Lead sales huddles and direct and motivate Team Members to achieve company goals Greet customers upon entering store and engage customer to determine specific needs. Make recommendation and complete the sale utilizing GURA principles. Coach GURA principles and provide constructive feedback to Team Members to ensure customers have an outstanding experience. Ensure Team Members adhere to 100% cpliance of corporate and store policies and procedures. These policies and procedures include, but are not limited to, GURA. Productive Work Environment, Safe Working Environment, Fork Lift Safety Policy, TSC Dress Code Policy, Weekends are for Selling, Operational Audits, Loss Prevention, and Execution Score Card. Execute assigned merchandising responsibilities including, but not limited to, Recovery, Front End Merchandising, End Cap, Clip Strip, and Power Panel. Support SDIs and Center Court as directed by Store Manager. Provide support for other merchandising initiatives as needed. Handle and resolve customer complaints/issues in a proactive manner which is fair, honest, and ethical. In the absence of Store Manager, assure customer leaves store having had a positive shopping experience. Executive Weekly SDIs within your area of responsibility and communicate to appropriate Team Member the specific Targeting Out and Freight Train needs. Organize and prioritize workflow through the use of the daily planner. Execute the opening and closing check list in a timely and efficient manner. Ensure the security of the store and merchandise by promoting and practicing efforts to reduce shrink. Transport and make deposits to bank by following prescribed procedures. Maintain Team Leader binder by making updates to documentation and including proper signatures. Dispense propane into various cylinder sizes including TSC forklift cylinders. Secondary Duties: Respond to any alarm calls as appropriate Perform Team Member responsibilities as needed Perform other duties as assigned by a supervisor. Job Requirements Requirements: Ability to complete Team Leader certification prior to carrying store keys Ability to resolve issues ethically and with minimal conflict by possessing strong interpersonal skills Ability to perform and execute principle responsibilities of Team Members Ability to communicate effectively with team members and customers Knowledge of and proficiency in basic computer skills Ability to read, write, and count to accurately complete all documentation Ability to operate and use all equipment necessary to run a store such as a dolly, hand-truck, forklift, computer, and cash register Ability to lift and carry merchandise generally weighing 50 lbs Ability to push or pull merchandise up to 100lbs with assistance Ability to crouch/squat, bend, stoop, and climb ladders Ability to work varied hours, day, nights and weekends as scheduled Ability to travel as required to support the district inventory process Upon successful completion of training and certification, work may require the ability to dispense propane Work requires standing and walking up to 100% of the time. Working Conditions: Working environment is generally favorable. Lighting and temperature are adequate. Exposure to inside and outside conditions and moderate noise. If responsible, incumbent must wear gloves and face shield while dispensing propane. Education and Experience: High school diploma or equivalent. Must be at least 18 years of age and possess a valid drivers license.
Associated topics: assistant store manager, co manager, department supervisor, general manager, major gifts officer, manager, manager retail, principal, supervisor, team lead