pennsylvaniamanagement | Manager, Clinical Operations of Worksite Solutions in Canonsburg, PA

Manager, Clinical Operations of Worksite Solutions

  • Medexpress Urgent Care
  • Canonsburg, PA 15317
  • Full-Time
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General Position Description:

The Clinical Operations Manager is responsible for communicating and implementing key clinical processes and workflows across and in support of all Worksites as well as managing non-provider staff.

MedExpress Core Responsibilities:

  • Has a contagious and positive work ethic, inspires others and models the behaviors of Genuine, Caring and Friendly.
  • Demonstrates effective verbal and written communication that is clear, well-organized and demonstrates an understanding of audience needs.
  • Utilizes genuine and positive communication to make each customer feel informed, understood and special.
  • An effective team member who contributes valuable ideas and feedback and can be counted on to meet commitments.
  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
  • Pursues activities with focus and drive, defines work in terms of success and can be counted on to complete goals.
  • Adherence to standards of business conduct and compliance.

MedExpress Leadership Responsibilities:

  • Provides clear direction to achieve goals creating an environment that fosters team commitment and employee engagement.
  • Maintains the perseverance to drive and sustain the changes that occur at MedExpress while being resilient and flexible and inspiring and motivating the team.
  • Constantly communicates to the team in conjunction with the Worksite Manager; is open to opinions and feedback from team members and follows through on commitments.
  • Creates a work environment in which people are able to perform to the best of their abilities.

Principal Duties and Responsibilities:

  • Manages and provides clinical support and training to staff.
  • Creates and implements clinical policies, documents and workflows unique to each Worksite.
  • Performs clinical quality checks/audits; identifies and implements enhancements.
  • Collaborates with cross functional teams to enhance efficiency and streamline Worksite clinical processes.
  • Creates workflows using Visio and other ME tools and implements across Worksites.
  • Creates and maintains clinical Worksite reporting; acts as primary resource for clinical Worksite data, information and problem solving.

Working Relationships:

  • Worksite clinical and administrative team members including providers and non-providers.
  • Worksites departments/leadership.
  • External care services within vicinity of worksite.
  • Vendor/Partner - Relevant Vendor relationship management if applicable.